Frequently Asked Questions

What is the turnaround time for receiving images after my photography service?

Our turnaround time is approximately three business days. We usually finish in 2.

How do I book my event?

How do I book my portrait session?

To book with us, please create an account. The process should be straightforward, streamlined, and efficient. You will also receive access to your images through your account.

What if I prefer privacy and do not want my images to appear on a public website?

You can choose the privacy option when you book online with your account. However, there may be specific images taken during your session that are used for marketing purposes (the selected images will not compromise your privacy).

What happens to my deposit if I am no longer available on the date I booked?

Deposits are non-refundable. However, we understand that exceptional circumstances exist, so kindly get in touch.

What happens if the date for my service cannot be fulfilled after it has been confirmed?

We will refund you 105% of your deposit and give you at least two weeks' notice. This rarely happens and we hope you will consider us in the future.

Why should I provide the month and day of my birthday?

Providing your birth month and day will allow us to send you 75 virtual bucks to your account for use on any service on this platform. It's our way of saying thank you, and we hope you will continue to enjoy our services.

Can I make changes to my reservation after the deposit has been made?

Yes, our online booking system allows you to edit and make changes that don't require re-confirmation, such as a change in location. In addition, you can always give us a call or reach out by email.